Best and worst car insurance

Best and worst car insurance

Which? Experts scrutinized the standard car insurance of 31 car insurance companies and investigated thousands of policyholders. What policies were evaluated and which policies were created for key aspects of each policy? Policy score, and customer score are based on how the insurer was evaluated by the customer.

In this review, we point out which insurers most often came out for the cover and customer service, and the worst score. Please sign up to £ 1 to access this review and thousands of others. trial. Or if you are already a member, please login now to see the review.

Best and worst car insurance
Provider	Customer service	Handling queries and complaints	Transparency of charges	Value for money	Customer score	Policy score	Total
					77%	85%	81%
	-	-	-	-	74%	78%	76%
					72%	80%	76%
	-	-	-		69%	83%	76%
					75%	75%	75%
					70%	73%	72%
					67%	77%	72%
					72%	69%	70%
					64%	74%	69%
					69%	70%	69%
					66%	72%	69%
					66%	69%	68%
					65%	71%	68%
					67%	69%	68%
					65%	70%	67%
					63%	70%	66%
					61%	71%	66%
		-			61%	71%	66%
		-			66%	67%	66%
					63%	69%	66%
					67%	65%	66%
	-	-	-		66%	65%	65%
					61%	70%	65%
					65%	64%	65%
	-	-	-		63%	65%	64%
		-			70%	55%	63%
					63%	64%	63%
					69%	55%	62%
					63%	56%	60%
	-	-	-		60%	57%	59%
		-	-		58%	58%	58%
Average	-	-	-	-	66%	69%	68%

Table notes:
Customer score data is based on a survey of 4,312 policyholders in December 2016. The policy score is based on the provider's standard policy. All policies are open to the public.
The customer's score is calculated using the combination of overall satisfaction and the likelihood of recommending the provider to a friend. '-' represents a place where the sample size is insufficient (less than 30) to generate a star rating. Insurers must have a minimum sample size of 30 for inclusion in the table.